About us 

Previously, I worked as 1st level IT helpdesk support at Fujitsu Technology Solutions in Lisbon. I responded precisely to user requests and ensured a smooth solution via telephone and remote access. These roles required rapid ticket creation and, when necessary, skillful escalation to specialist departments.

Earlier, I worked at Webhelp in Lisbon, where I handled compensation claims for a British airline. I collaborated with legal representatives and national enforcement bodies to secure passenger claims. My German language skills were invaluable in managing complex correspondence in a remote work setting.

Additionally, I worked as a freelance customer advisor for Yoummday GmbH in Munich and Elysionwasser Schweiz in Wauwil, Switzerland, demonstrating my versatility in remote work environments.

In previous roles, I honed my skills in production management, site supervision, and assembly coordination, developing strong leadership qualities and organizational acumen. Embracing remote work allowed me to adapt and thrive in diverse and dynamic environments.

Equipped with certifications in IT support and a background in mechanical engineering, I combine practical knowledge with a lifelong passion for learning. My educational journey, from professional music training to vocational training, underscores my commitment to continuous growth and development.

Let's embark on a journey together, where I meet your needs with precision and excellence, leveraging my expertise in remote work and beyond.

Kind regards,
Bodo & Penky